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قديم 17-01-2003, 03:23 AM
أبو أشواق أبو أشواق غير متصل
ابو أشـواق
 
تاريخ التّسجيل: Mar 2002
الإقامة: الســـــ الشرقية ــــعودية
المشاركات: 5,122
إفتراضي Impossible & Im possible :)

A real story with good lessons!

This is a real story happened between the customer
Of General Motors and its customer-care executive...
This complaint was received by the Pontiac Division of General Motors:
This is the second time I have written to you, and I don't blame you for
Not answering me, because I sounded crazy, but it is a fact that we have a
Tradition in our family of ice cream for dessert after dinner each night.
But the kind of ice cream varies so, every night, after we've eaten, the
Whole family votes on which kind of ice cream we should have and I drive
Down to the store to get it. It's also a fact that I recently purchased a
New Pontiac and since then my trips to the store have created a problem.
You see, every time I buy a vanilla ice cream, when I start back from the
Store my car won't start. If I get any other kind of ice cream, the car
Starts just fine. I want you to know I'm serious about this question, no
Matter how silly it sounds: "What is there about a Pontiac that makes it?
Not start when I get vanilla ice cream, and easy to start whenever I get
Any other kind?"

The Pontiac President was understandably skeptical about the letter, but
Sent an engineer to check it out anyway. The latter was surprised to be
Greeted by a successful, obviously well educated man in a fine neighborhood.

He had arranged to meet the man just after dinner time, so the two hopped
Into the car and drove to the ice cream store. It was vanilla ice cream
That night and, sure enough, after they came back to the car, it wouldn't
Start. The engineer returned for three more nights.

The first night, they got chocolate. The car started. The second night, he
Got strawberry. The car started. The third night he ordered vanilla. The
Car failed to start. Now the engineer, being a logical man, refused to
Believe that this man's car was allergic to vanilla ice cream.

He arranged, therefore, to continue his visits for as long as it took to
Solve the problem. And toward this end he began to take notes: he jotted
Down all sorts of data: time of day, type of gas uses, time to drive back
And forth etc. In a short time, he had a clue: the man took less time to
Buy vanilla than any other flavor. Why? The answer was in the layout oft
He store. Vanilla, being the most popular flavor, was in a separate case
At the front of the store for quick pickup. All the other flavors were
Kept in the back of the store at a different counter where it took
Considerably longer to check out the flavor. Now, the question for the
Engineer was why the car wouldn't start when it took less time.

Once time became problem - not the vanilla ice cream, the engineer quickly
Came up with the answer: "Vapor lock". It was happening every night; but
The extra time taken to get the other flavors allowed the engine to cool
Down sufficiently to start. When the man got vanilla, the engine was still too
Hot for the vapor lock to dissipate.

Remember:
Even crazy looking problems are sometimes real and all problems seem
To be simple only when we find the solution with a cool thinking.

Don't just say its "IMPOSSIBLE" without putting a sincere effort.

Observe the word "IMPOSSIBLE" carefully.

You can see "I'M POSSIBLE".
What really matters is your attitude and your perception.



From my E-mail...

Thanks and Regards
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